Impacts Of Information Technology In Hospitality Industry Essay

Impacts Of Information Technology In Hospitality Industry - Essay Example Hospitality industries are one of the fastest growing industries globally, this has been attributed to the large number of client base that source their services. Hotels are omnipresent in almost every sphere and sector of the economy; as a result, they serve a wide variety of clients ranging from leaders on retreat, families, business meetings and travellers. The advances in technology have therefore played an integral role in the growth and developments of hotels and other related restaurant industries. The changing consumer behaviour patterns in the global market have forced business executives to device new ways of satisfying the needs of the customers. The retention and building a strong customer base is the current headache for most hotel and restaurant managers mainly due to rapid changing face of the industry. Employment of information technology in ensuring that the dynamic customer needs is catered for will promote the growth of hotel industries (Khosrow-pour, 2002). Competitive advantage in this troubled economy is the desire of all industries. Developing products that appeal to the needs of the customers can be the first steps towards building a proper business advantage. Information technology therefore presents several avenues of improving service delivery and consumer satisfaction in hotel businesses (Koutroumanis, 2011). ... Information technology therefore presents several avenues of improving service delivery and consumer satisfaction in hotel businesses (Koutroumanis, 2011). The use of advanced and sophisticated mobile and computer technology has been adopted in various levels of hotel management. Hotels have adopted interactive interface on the internet to communicate with their clients and prospective customers. As a result, service delivery has been tremendously improved as the clients desires and needs are incorporated in various spheres of hotel management. Information technology has had a tremendous change in the management and operation of hotels in the entire globe (Smith, 2002). This paper discusses the impacts that the ever changing face of information technology has had on the operation and success of hospitality industries in the world. The instruments of information technology that are employed in the hotel industry will be discussed, analyzing the impacts that they have and continue to c reate in the sector. Methodology This chapter reviews the methods that were used in the collection of data and information based on the objectives of the thesis. The study seeks to establish the current applications of information technology in hotels and related industries. The areas of applications of information technology and the current new tools of IT used will also be critically evaluated. This study also seeks to establish the effects of information technology in the management of hotels and how information technology increases competitive advantage in the industry. The tools employed in the process of data collection are also described within this chapter. Based on the nature of this research, the case study design is the

Contract Disputes Paper Term Example | Topics and Well Written Essays - 1250 words

Contract Disputes - Term Paper Example I will give an example of a contract dispute that occurred between the Government Printing Office (GPO) and Microform Data Systems, Inc. between 1980 and 1981. In a letter written by the Acting Controller General of the United States to Mr. McClosky, House of Representatives in Microform Data Systems, he explained the correspondence made by Microform Data Systems, Inc. for their contract appeals and dissatisfaction with the processes and composition of GPO board. Microform Data Systems, Inc was not happy at all by the steps taken by the GPO board in dealing with their Contract dispute and claims concerning a business contract between the two associates (Government Operations: Contract Dispute Involving Government Printing Office, 1981). The facts about the Contract Dispute Involving Government Printing Office and Microform Data Systems The statement from the acting controller General clearly indicated that Microform criticized a couple of actions taken by GPO board against their comp any. They claimed that the administration of the GPO was too harsh by handing over their contract dispute to a new board to rehear. They expressed their concern that the GPO board in question is not a full time working board characterized by unqualified staff members and lack of consistency. Microform Company was not amused about this step taken by GPO administration. The question in their mind was that, how can a new board, handle a case like that without the prior knowledge and deeper understanding of what they were claiming. Microform believed that the act used by GPO administration to delegate their contract issue is not a direct application required by legislative branch agencies. The controller General office directly disagrees with Microform claim about a contractor shopping immediately after receiving an administrative ruling from the board. Microform required the GPO Board to satisfy a Contract Disputes they claimed in the first matter (Government Operations: Contract Dispu te Involving Government Printing Office, 1981).